OBJECTIVE:

• Bartender will be responsible to prepare and serve drinks to customers. To be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.

• The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge.

• Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

KEY DUTIES / RESPONSIBILITIES:

• Set up standers cocktail, menu and recipe.
• Mix drinks, cocktails and responsibility with bar beverages as ordered and in compliance with resort.
• Develop signature drinks.
• Supervise bar department during hour operation.
• Assess customers’ needs and preferences and make recommendations
• Ability to Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Cocktails, Wine and Bev-erage.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed.
• Stay guest focused and nurture an excellent guest experience.
• Work in any area requiring additional staffing.
• At all-time promote and follow legal responsibilities and requirement associated with re-sponsible service alcohol.
• Train and develop Team for product knowledge (Cocktails, Wine and Beverage) to en-sure all team members understand clearly about recipe and Bar menu.

KEY RESPONSIBILITY:

Service

• To be fully familiar with the Service Standards and to follow these standards of service as they apply to our F&B Department.
• Follows Standards Operating Procedures at any time, in the outlet.
• Follows the established service sequence.
• Ensures that side stations are properly set up and maintained in a clean and orderly fashion.
• Completes all side work and duties assigned.
• Completes opening and closing procedures as assigned.
• Daily check to ensure that the back and side stations are properly set up and maintained in a clean and orderly fashion.
• To provide courteous and professional service at all times.
• To have a complete understanding of the Resort’s team member’s handbook and to ad-here to the rules and regulations of the Resort.
• To maintain a high standard of personal appearance and hygiene at all times by adhering to the Grooming Policy.
• Carry out any requests by management in conjunction with work.
• Takes direction from Management regarding operational issues.
• To maintain a high customer guest service focus.
• To always provide customers with an enjoyable and memorable experience
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
• Maintains a high customer service focus through a “Can Do” & flexible attitude.
• Cultivates guest relations and rapport.

Team& Develop:

• To contribute positively and providing both guests and fellow team-members with courte-ous, hassle-free service.
• Fully aware of the objectives of the property and the department
• To keep excellent relationships with team, peers, and all other colleagues of the resort.
• To ensure punctuality, excellent grooming and hygiene.
• Is aware of the F&B Department objectives.

General

• Contributing ideas and suggestions to enhance the procedures in the Resort.
• Keeping updated on changes to other areas of resort product and sharing such information with your team and department on an ongoing basis.
• Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
• Must be charismatic, entertaining and great interpersonal communication.
• Must be able to connects with guests easily ad “create a show”.
• Complying with Resort Safety & Environment policies, initiatives and legislation.
• Abiding by all Work Place Health, Safety and Hygiene regulations at all times.
• Abiding by the guidelines set out in the Employee Handbook.
• Carrying out any other duties as directed by the department or the Resort General Man-ager.
• Meet and attend to customer complaints satisfactorily.
• Carry out on-the-job training to ensure subordinate staff can carry out the menu effectively.
• To relieve in another outlet as required.
• Responsible for all outlets drink menu, develop signature drink and special event menu when required

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.