Manages all the entertainment & recreation activities as well as overseeing the technical integrity of all the produced entertainment and venues on the Island including Music and Entertainment, Fastrack, Playspace, Kandiland, Sports & Leisure (excluding Spa) Burn, Guests Activities and programs such as Summer Camp, Easter and Festive.

KEY DUTIES / RESPONSIBILITIES

• Establish the Resort's event programming in collaboration with the event team, in accordance with the guidelines of the service provided.
• Overall responsibility for scheduling and delivery of the entertainment programs and management of the entire entertainment team.
• Check/evaluate all activities, performances and events and the responses.
• Guarantee the coherence of the atmosphere and make sure that the service is well adapted to our guests.
• Manage budgets dedicated to events, management and preservation of the material used.
• Guarantee the internal and external communication of the Resort's events to clients and teams.
• Constantly curious and on the lookout for original ideas for stories, driving
• Innovation agenda, developing the vision and bringing demonstratable thought leadership in Entertainment Development
• Ensure compliance with quality standards, legal and health and safety rules.
• Actively involved in various industry and community initiatives.
• Be an ambassador for the Kandima Maldives.
• Ensure all safety policies are being adhered to.

• Supervise the day-to-day operations of the Fastrack track and K’Club, consisting of a bowling alley, arcade games, escape rooms, karaoke and VR arena.
• Ensure all equipment is properly maintained, serviced, and in safe working conditions, in collaboration with the Director of Engineering (DOE).
• Carry out day-to-day maintenance of karts and track to uphold safety standards and guest satisfaction.
• Oversee the setup and breakdown of facilities, ensuring they are clean, organized, and visually appealing at all times.
• Drive revenue by achieving budgeted capture ratio and spend per guest through strategic pricing, promotions, and upselling techniques.
• Manage costs and ensure the facility is financially sustainable
• Develop and maintain operational procedures and policies
• Work closely with Sales & Resort operations departments to ensure proper scheduling and planning for Events
• Ensure the facility is safe and secure
• Promote upselling by offering packages and combos and creating exciting events and promotions to enhance guest experience.
• Provide ongoing training, coaching, and performance evaluations to ensure high standards of service and guest satisfaction.
• Assure that staff morale is maintained at a high level

Other duties as assigned.

QUALIFICATIONS

• Education/Qualifications: Bachelor’s degree in hospitality & Tourism Management or MBA
• Language: Fluent English and additional languages desirable
• Experience: At least 3 years’ experience in the same capacity.
• Competencies: Excellent customer service skills. Able to demonstrate excellent people & communication skills. Able to work calmly & confidently under pressure.
• Computer skills: Competent with excel & word.

WORKING CONDITIONS:

Office Space:

• Permanent desk at the Kandima Maldives
• Technological Support (Computer, Landline Phone Connection etc.):
• To be provided with a landline phone connection, computer (with internet access and e-mail)

PERFORMANCE STANDARDS:

• Specific financial measures of performance: To be agreed at each appraisal
• Specific non-financial measures of performance: To be agreed on recruitment and at each appraisal.
• General measures of performance: As a senior member of the department, he/she is required to set the highest standards of performance both within his department and as an example for others outside his department.
• Frequency of appraisal: Performance to be appraised bi-annually.
• Appraiser: To be appraised by the Resort Manager

This is not an exhaustive list of responsibilities; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required