OBJECTIVE

Manage the first point of contact at the airport and departure of the guest converting & thereby delivering the best first & last impression for the Kandima Maldives

Qualification

Diploma / degree in Hotel Management or related course.

Experience & Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• One year of experience in a role at the Airport

• Type and level of experience required may vary slightly based on size and complexity of operation

KEY DUTIES / RESPONSIBILITIES

• Check all international flight timings as per arrival and departure list from the resort to ensure they are as per scheduled times and inform appropriate people.
• Read, decipher movement reports and coordinate all arrivals and departures at the airport in an efficient manner.
• Report to the airport at least 30 minutes prior to arrivals or departures in full uniform.
• Be smart and well-groomed at all times and maintain a friendly and cheerful attitude.
• Be at the arrival gate with the sign board of the relevant resort at the time dis embankment commences
• Take the clients to the relevant transfer party to arrange transfer to the resort as per the instruction of the resort.
• Assist the guest with the luggage
• Assist the guest for check in to seaplane / domestic flight
• Assist the guest to check in for international flight on their departure
• Inform all necessary information regarding the arrival information of the client’s to the resort.
• All the details of the transfer movements to be informed to the resort.
• Take the clients to Seaplane/Domestic flight or Speed boat right away, avoid any delays and waiting times
• Ensure that all luggage is labelled as per the flight or resort
• Do the check-in for clients at the time of transfer and also time of departure.
• Handling of airline reservations of the clients and tickets.
• Handling the lost luggage and communicate to the relevant departments
• Ensure to collect the airline ticket if necessary.
• Purchasing of items for the clients as per the request from the resort
• When available and where necessary, assist either of the resorts in locating or purchasing items
• Be totally familiar with room amenities. Layout, rate structure and outlets (e.g. Operation hours, menu, promotions, prices, etc.) Facilities and services offered in each Resort.
• Handle guest complaints or requests and follow-up, ensure to inform Front Office Manager of any such issues
• Maintain a friendly rapport with guests in order to ensure open communication.
• Accept hand over with previous shift.
• Provide courteous service to guests and respond promptly to guest’s requests and inquiries.

Record all suggestions, complaints and compliments from guests and report to Airport Manager.

• Contributing ideas and suggestions to enhance the procedures in the Resort.

• Keeping updated on changes to other areas of resort product and sharing such information with your team and department on an ongoing basis.
• Provide general information requested by guests.

• Abiding by the guidelines set out in the Employee Handbook.
• To follow all systems and procedures as laid down in the standard operating manual

• Actively takes part in training of team including involvement in personnel measures such as assessment of performance

• To develop all team members of the department with appropriate training and coaching, either directly, or through appropriate supervisors

• Assists in identifying and development of high potential team members
• Assisting in any other duties as directed by your Manager