OBJECTIVE

Provide full support to sales team to exceed sales goals and to Director of Sales and Marketing in achieving the set objectives.

Assist reservation operation process in the resort. Accountability for inventory management, maximizing room revenue through proactive selling techniques and effective client and direct guest inquiries

KEY DUTIES / RESPONSIBILITIES

General Sales Functions

• Managing Sales collaterals and keeping track of the inventory
• Assist in administration including maintaining organized and physical and online filing of required sales and marketing documentation
• Support sales and marketing team by coordinating activities required for FAM visits and distributing updated FAM calendar
• Coordinate site inspection for travel agents
• Account database management – maintaining master list of all existing accounts, updating new accounts , updating SUGAR with new accounts/changes
• Assist Director of Sales and Marketing in implementation of sales plan
• Assist sales team in distributing promotional flyers and collaterals
• Analyze market trends and keep Sales team updated on current offers and trends in the market
• Assist sales team with preparing required Sales and Marketing reports, budget and pricing strategy
• Assist sales and marketing team to prepare materials for trade fairs, roadshows and sales calls
• Assist sales team in sending quotation and coordinate follow up
• Preparation of press packs, point of sale materials and any specific requirements by client
• Maintaining sales proposals and collaterals, rate cards, brochure and any required materials by sales
• Tracking campaigns, preparing performance analysis reports for promotions, offers, accounts

General Reservation Functions

• Maintain effective communication on all reservations made to ensure smooth and efficient service delivery. To ensure that all reservation requests received are replied within 24 hours of receipt.
• Assist rez krew in all communications from guests, Tour Operator and referral networks concerning reservations in an effective manner
• Supervise reservation agent daily tasks and ensure that enquiries are handled to maximize sales opportunities
• Develop reservation agent to ensure consistent delivery of guest and customer service
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• To ensure arrival reports are checked 48 hours prior to arrival and 7 days prior to arrival to ensure smooth operation within the department.
• To ensure all the reservations received by phone, faxes, e-mail or other channels system into Maestro accurately
• To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Reservations Manager
• To ensure that the operational departments is communicated to on a daily basis in regards to V.I.P’s arrivals, special requests from guests etc to ensure that full assistance is provided to operations team to create a memorable Kandima experience for the guest.

Administration Skills

• To development and maintain efficient filing system of all correspondence for easy access and retrieval.

Other Responsibilities

• To process any reports needed requested by Sales and Marketing and Reservations leaders.
• To attend all necessary internal resort meetings, functions, operation meetings etc..to fully represent the department when needed.
• To maintain departmental brand standards.
• To ensure security of work environment and stocks and company belongings while at work and report defects or faults immediately to the department head.
• To maintain the cleanliness and hygiene of the department, it’s fixtures, fittings and equipment. To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene

To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.