OBJECTIVE

To provide support in PlaySpace, We are seeking an experienced and dynamic Outlet Manager with 4 years of experience in managing games centers, Customer services, Retail shops or entertainment venues with F&B background (Preferred) to oversee the operations of our multi-activity facility. The ideal candidate will have a strong background in managing diverse gaming and entertainment offerings such as bowling, billiards, table games, VR games, and karaoke. This role requires excellent leadership, organizational, and customer service skills to ensure a seamless and enjoyable experience for our guests while driving business growth.


KEY DUTIES / RESPONSIBILITIES

• Oversee the daily operations of the games center, including bowling lanes, billiards, table games, VR zones, and karaoke areas.

• Ensure all gaming equipment, facilities, and technology (e.g., VR headsets, karaoke systems) are functioning properly and maintained regularly.

• Manage inventory of supplies, equipment, and accessories.

• Achieve daily revenue target for PlaySpace

• To encourage with the team to do upselling

• Train and supervise staff, including game assistants, HSK and Bartenders.

• Schedule shifts, assign tasks, and monitor staff performance to ensure high-quality service delivery.

• Foster a positive and collaborative work environment.

• Ensure a welcoming and enjoyable atmosphere for all guests.

• Address customer complaints and resolve issues promptly and professionally.

• Monitor customer feedback and implement improvements to enhance the overall experience.

• Plan and organize events, tournaments, leagues, and group activities (e.g., bowling leagues, VR gaming tournaments, karaoke nights).

• Collaborate with marketing teams to promote events and attract participants.

• Ensure smooth execution of events and activities.

• Prepare and present operational and financial reports to senior management.

• Ability to work flexible hours, including evenings, weekends, and holidays.
  
  This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required