OBJECTIVE

Be responsible for boat transfers and ensure that guests are taken to their destinations comfortably and safely. Maintain the boats in proper running condition. At all times, maintain a high level of customer focus and fulfil their needs and requests in a proactive and timely manner.

KEY DUTIES / RESPONSIBILITIES

▪ Every evening checks the schedule for transfers and excursions for the following day. Be familiar with the details regarding the trips including number of guests, their names, and any special requirements.

▪ Prepare boat set up, according to the requirements of the trip and the operating procedures. Always make sure there are sufficient cold towels, beverages and seasick bands required for

each trip. Additionally, during rainy season, make sure that there are enough raincoats and towels available on board.

▪ Go through the check list with boat captain and make sure that everything on the check list is followed.

▪ Ensure that the boat is clean, set-up and waiting on the guest jetty, 30 minutes prior to each trip. All team members must follow the Resort grooming and uniform standards.

▪ Make sure all trips are as comfortable as possible for all guests, whilst ensuring their safety and catering to their needs.

▪ To assist the boat Captain if he needs any during the trip and while you are on duty.

▪ Assist the guest at all the time during the trip and pay special attention in inclement weather

▪ Always follow the maritime law, rules and regulations as set forth by the Ministry of Transport & Communication of the Republic of Maldives.

▪ Clean the boat and equipment within according to the cleaning schedule. Ensure that the boat is always in good working condition and report any maintenance issues immediately. Follow up maintenance issues with boat captain or Coordinator until it is resolved.

▪ Carry out all the maintenance work of the boat or its engine with engineering department delegates.

▪ Maintain and at times, build anchor points and nautical navigation lights.

▪ Always take precautionary measures to avoid any risky incidents. For example, ensure there are no petrol leakages that life jackets are available, that fire extinguishers are in working condition etc.

▪ At all times keep in mind guest and your safety first and drive the boats accordingly.

▪ Communicate with the captain for any are any guest issues and requests faced during the trip and make sure it’s communicated with appropriate department.

▪ Handle guest queries in a timely and efficient manner and provide any information sought by the guest.

▪ Get feedback from guests during the trips and inform the department to ensure proper follow up and actions are taken place.

▪ Keep updated on changes to other areas of resort product and share such information with your team and department on an ongoing basis.

▪ Maintain excellent grooming and hygiene and ensure all grooming standards are met in relation to personal grooming and uniform presentation.

▪ Abide by all Workplace Health, Safety and Hygiene regulations at all times.

▪ Abide by the guidelines set out in the Employee Handbook.

▪ Carry out any other duties as directed by the department or the Resort General Manager.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.