OBJECTIVE

• Provide guests with a fully stocked and well-maintained Minibar on a consistent basis throughout their stay. Stock the mini-bar store and buggy with the necessary items, in order to maintain the par level on a daily basis.

KEY DUTIES / RESPONSIBILITIES

• Responsible for maintaining the Mini-bar store and buggy in terms of par stock, stacking and cleanliness.
• Responsible for replenishment of Mini bar items in rooms.
• Ensure refill reports are accurately filled out.
• Ensure all checklists are followed, attended, filled, and signed as per requirements.
• Complete daily mini bar store and buggy inventory.
• Clean the mini-bar store and buggy in accordance with food & hygiene procedures and policies.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
• Inform Coordinator or manager, minibar requirements(requisition) and obtain stock from Main Store and store in the Minibar Store.
• Ensure rotation of all mini-bar products as per first come first out.
• Properly complete, maintain and track inventory in Minibar Store and Buggy.
• Know the knowledge of Point of Sales (POS) system, raise checks as per consumptions.
• Always display appropriate two-way phone etiquette.
• Report all mini-bar concerns to Coordinator or Manager, including any guest issues.
• Always maintain the highest level of customer service and display professionalism.
• Follows all required safety standards, while on the buggy.
• Should have buggy driving license
• Minibar items should not be consumed or given to another team member.
• Perform any other duties deemed necessary for the success of the department.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.